Packages will ship within 120 hours of receipt of payment and order confirmation ( Monday - Friday - holidays and weekends excluded). We will do our best to ship immediately, but please understand and exercise patience as we carefully package your product. We are designers, not freight handlers.
All items are shipped from different locations based on your order.
Packages will typically arrive in one to two weeks from shipment without any problems in transit due to weather, act of God.
Customs and Duty
For items shipped out of country of origin ( Japan) a duty will more than likely be assessed at your point of entry border. This fee is in addition to your item and subject to your payment for release. Any package that is returned to our studio because the customer did not clear duties, or other reason will be returned to stock. Intelligent Travel and www.intelligenttravel.org is not responsible for any actions taken by customs or the shipping company in regard to your package delivery.
Once again, please keep in mind that the customer is responsible for any customs charges that may be applied to your package. Customs determines these charges by country and place of manufacture. We do not assume any responsibility for estimates for duty in your country.
Return and Exchange Policy
We will happily accept returns of goods or defective merchandise which are with original packaging and unused. We ask that you make all requests for return of your order/ goods within 3 days of your receipt of purchase with an email to our studio email email@example.com.
To submit a claim, first email us your needs with a copy of the receipt, a description of your claim, and a photo of the item(s). Once approved, you will receive a confirmation email with instructions on how to send your package, and an address for the return. Once the return is in our studio and approved, refunds will be made to the original form of purchase.
Shipping costs for an exchange will not be refunded, however we will return the exchanged item to you at our cost. In the case of a replacement item, we will cover the cost of shipping the return entirely.
We ask that you ship items back to us in a traceable manner with a reputable carrier. We might also suggest you purchase insurance from that carrier to be sure that you are covered in case the shipper loses the package. Intelligent Travel is not responsible for damaged or lost returns. We will not issue refunds for goods that are lost or damaged on their journey back to our studio.
Please Note: All returns must be back in our studio within 21 days to receive a full refund.
Please bear in mind we will do everything we can to make your experience with us an enjoyable one. We only have all this info so that we can eliminate any assumptions. We want to be as clear as we can be. We reserve all rights to bend the rules in your favor to make every attempt to keep you as a loyal customer of Intelligent Travel.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: [your physical mailing address].
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].
- Credit / Debit Cards